Refund policy

We want you to love every Nectar product you bring into your ritual.

If something isn't right, we're here to make it right.

Returns: We accept returns within 15 days of delivery. Items must be unused, in their original packaging, and in the same condition as received. To initiate a return, contact us at support@nectarglow.us with your order number and reason for return.

Refunds: Once your return is received and inspected, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo of the damage. We'll send a replacement or issue a full refund — no return required.

Non-Returnable Items: For hygiene reasons, the following items are non-returnable once opened: skincare serums, creams, and any product that has direct skin contact.

Sale Items: Sale items are final sale and not eligible for return or exchange.

Exchanges: We don't offer direct exchanges. If you'd like a different item, return your original purchase and place a new order.

Questions? Reach us at support@nectarglow.us — we typically respond within 1–2 business days.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.